At CloseSimple, we get to work with title companies around the country. It seems that every title company thinks their process is unique, but we have noticed that most title companies seem to follow a similar pattern and we’ve simplified it to 5 steps in the buying-selling process. Your title company might be unique in how those 5 steps happen, in what you want to communicate during those steps (that’s why CloseSimple lets you customize each step).
We get our greatest satisfaction from helping a title company become more efficient--helping them streamline everything that is going on during the closing process into something that a buyer, lender, and seller can understand.
CloseSimple client Shona Cardello said,
“I was looking for a solution to streamline the process and track the progress of the file for clients. CloseSimple did both.”
Why is the CloseSimple 5-step update process so valuable to the title industry today?
It’s because we provide a “pizza tracker” for title, where your clients receive visual updates at each stage of the closing process. Companies like Domino’s and Amazon--who have been using visual updates and product tracking for several years--have raised the bar for what customers expect from all businesses. They changed the way we view status updates, the delivery process, and general progress. Visual timelines are so important.
“Our brains can process visuals up to 60,000 times faster than text.”
This is why we love watching our Uber drivers on the map as they are en route to pick us up. It’s also why we love tracking the progress of our Domino’s pizza from placing the order, baking the pizza, and sending it out for delivery. It’s even why we like seeing the timeline that Amazon uses to show how far along in the shipping process our package is. Timelines and other visual icons are an important part of CloseSimple’s automated text message and email updates that we can help you customize to match the way you want to communicate each of the 5 steps in the closing process.
All customers--even your realtors, buyers, lenders, and sellers--appreciate receiving timely visual updates that let them know where their file is along the 5-step process. In today’s world, this type of customer care is necessary but is not always delivered. As I always like to point out, CloseSimple believes in 6-star care, which goes above and beyond the customer's expectations.
We want to help you offer 6-star care in a 5-star world.
Why 6 stars though?
Because Google only allows 5.
By using CloseSimple automated text message and email updates, you can provide your clients with that 6-star proactive care by utilizing visual notifications that track your file’s progress. It makes your title company stand out and look amazing (without taking up any of your time).
CloseSimple works on your title production software, see how it works >>
