"Our goal is simple: resolve issues before they become problems. With 81% of tickets resolved within 24 hours and an average solve time of just 3 hours. This means we’re committed to keeping our clients moving forward without missing a beat."
~ Jesse, CloseSimple Senior Systems Integration Specialist
--
When it comes to the title and escrow industry, efficiency isn’t just a buzzword—it’s a necessity. Every moment counts in an environment where deadlines are tight, communication is key, and clients rely on seamless transactions. That’s why CloseSimple’s commitment to outstanding support has made such an impact.
In 2024, 81% of support tickets were fully resolved within just 24 hours, with an average solve time of only 3 hours. These numbers highlight more than just fast response times—they reflect a dedication to ensuring title companies can operate smoothly without the roadblocks that unresolved issues often bring.
Imagine your team running into a snag that disrupts the workflow—whether it’s a question about a feature, a minor technical glitch, or something unexpected. Every delay in resolving that issue could mean missed updates, slowed transactions, and mounting frustration for clients. CloseSimple understands that when you have questions, you need answers now. That’s why our team prioritizes swift, effective solutions to keep your processes running smoothly.
For title companies, fast and reliable support means:
- Less Downtime: Resolving issues quickly ensures your team spends less time troubleshooting and more time serving clients.
- Happier Teams: Knowing there’s a dependable support system behind them empowers your team to focus on what they do best—delivering exceptional service.
- Better Client Experiences: When your processes run smoothly, your clients notice. Delays and disruptions are minimized, leaving them with a seamless, stress-free experience.
At CloseSimple, we don’t just solve problems—we aim to prevent them. Our proactive approach to customer success ensures that you’re not just reacting to issues but operating with the confidence that comes from having a partner who’s ready to help when you need it most. And with an average solve time of just 3 hours, we’re proud to deliver the kind of support that sets our partners up for success.
When you choose CloseSimple, you’re not just investing in cutting-edge technology—you’re partnering with a team that’s as committed to your success as you are. Because we know that when you look good, your clients feel confident, and your business thrives.
